Last updated: 3 October 2026
1. Where we deliver
We deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the United Arab Emirates.
2. Delivery times and fees
- Standard delivery: 1-3 business days, AED 15. Free on orders over AED 200.
- Same-day delivery in Dubai: for orders confirmed before 2:00 PM, AED 35.
Business days are Monday to Saturday, excluding UAE public holidays.
3. Processing your order
We confirm each order by phone, WhatsApp or email before dispatch. The delivery company contacts you on the day of delivery.
4. At delivery
- For phones and other high-value items, the recipient may be asked to show an Emirates ID or passport.
- Check that the package is sealed and undamaged before you accept it. If it is damaged, refuse it and contact us.
- Ownership and responsibility for the products pass to you on delivery.
5. Missed deliveries
The delivery company makes up to two attempts. If both fail, we will contact you to arrange a new date; a second delivery fee may apply.
6. Multiple shipments
Large orders may arrive in more than one shipment. Multiple shipments or deliveries may result in multiple postings to the cardholder's monthly statement.