Last updated: 3 October 2026
1. Returns within 7 days
You can return a product within 7 days of delivery if it is unopened, unused and in its original packaging with all accessories and the invoice. Phones and smartwatches must have the factory seal intact and must not have been activated.
2. Faulty or damaged products
- If a product arrives damaged, tell us within 48 hours of delivery and send photos of the product and the packaging.
- If a product has a manufacturing fault within the return period, we will replace it or refund it after inspection.
- After the return period, faults are handled under the warranty.
3. Products that cannot be returned
- Screen protectors that have been opened or applied.
- Earbuds and in-ear headphones once the packaging is opened, for hygiene reasons, unless they are faulty.
- Products damaged after delivery, or with missing parts or packaging.
4. How to return a product
Email info@nahralrafidayn.com with your order reference, the product and the reason for the return. We will arrange collection or tell you where to drop it off. We inspect returned products within 3 business days of receiving them.
5. Refunds
- Approved refunds are issued within 3 business days of the inspection.
- Refunds will be done only through the original mode of payment. Your bank may take 5 to 14 business days to show the amount on your statement.
- Delivery fees are refunded only when the return is caused by our error or by a faulty product.
6. Cancelling an order
You can cancel an order free of charge before it is dispatched. After dispatch, the order is treated as a return under this policy.
7. Exchanges
Exchanges for another model or colour are possible within the return period, subject to stock. Any price difference is charged or refunded.