Last updated: 3 October 2026
1. Who we are
Nahr Alrafidayn Trading L.L.C, Dubai, United Arab Emirates, is responsible for the personal data collected through this website. You can contact us about your data at info@nahralrafidayn.com.
2. What we collect
- Contact details: your name, email address and mobile number.
- Delivery details: your emirate, area, street, building and any delivery notes.
- Order details: the products you order, amounts, and the payment method you choose.
- Messages: what you send us through the contact form, email or WhatsApp.
Your cart, your checkout details and your language and theme choices are saved in your own browser so they are still there when you return. You can clear them at any time in your browser settings. This website does not use advertising cookies.
3. Card details
All credit and debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Card details are entered on our bank's secure payment page and processed by the payment gateway.
4. How we use your data
- To process, deliver and support your orders, including returns and warranty claims.
- To reply to your questions and send you updates about your order.
- To keep the records required by law, such as VAT records.
- To prevent fraud and keep the website secure.
5. Who we share it with
We share only what is needed with the delivery company (name, phone number and address), with our bank and payment gateway (to process payments), with professional advisers, and with authorities when the law requires it. We do not sell personal data.
6. How long we keep it
We keep order records for the period required by UAE law, for example for tax purposes. Messages and other data are deleted when they are no longer needed.
7. Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask to access, correct or delete your personal data, or object to its use, subject to the records we must keep by law. Email info@nahralrafidayn.com and we will reply within 30 days.
8. Security
The website uses an encrypted (HTTPS) connection, and access to customer data is limited to the staff who need it to handle orders.
9. Children
This website is not intended for people under 18, and we do not knowingly collect their data.
10. Changes to this policy
The website policies and terms and conditions may be changed or updated occasionally to meet the requirements and standards. Customers are encouraged to visit these sections frequently to stay informed about changes on the website. Modifications are effective on the day they are posted.